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    Office Hours:
    Monday to Friday-9:00AM to 6:00PM (UTC+8).

FAQs

Please take a look at our FAQ. These should help you find the additional information you require. If you can't find the answer to your question, don't hesitate to contact us by clicking here for our contact details.

 
Q1: What the minimum order can be the different models and why so cheap?
 
A1: For the sample order, our minimum order amount is 100.00USD(Including Shipping Cost),the different models is fine. We have our own factory, so the price is so low, our price is factory price!
 
 
Q2: I want to order several items, can I expect a discount?
 
A2: Yes, we are very proud to give you the most suitable discounts for your orders. When you pay through Western Union, you will always get a 10% discount. Ordering 2 items will qualify you for a 5% discount. If you buy more than 5 items, you get a 10% discount for buying in bulk. Better yet, you get a 20% discount when you order more than 10 items. It doesn't matter what models you order; you enjoy these awesome discounts for items. If you wish to get details on our wholesale prices, feel free to reach us now through email.
 
 
Q3: How to place an order online?
 
A3: If you would like purchase the piece, just click on "Add to cart". You will be directed to the processing page. You can add additional items or proceed to 'checkout'. You will then be asked for a few detailed information to fulfill your order.
 
 
Q4: Are the items are replicas?
 
A4: Yes, they are replicas, but 100% copy really brand jewelry, that top quality! Made used silver and 316L titanium steel, do not fade, no deformation.
 
 
Q5: Is it safe to order on your website?
 
A5: Yes. We guarantee that any purchase you make on our website will be 100% safe. Our web servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, and AOL's browser, so that only Cleef.co can read a buyer's personal information. Then your information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
 
 
Q6: Can I change my order after ordering?
 
A6:  Please be advised that once an order has been placed and processed it is difficult to make modifications and cancelations. If you need to make any alterations to your order, please email us immediately with your order number. We shall do our best to accommodate your situation. Unfortunately, once a package has been shipped the order cannot be cancelled.
 
 
Q7: How long will it take to receive a refund from returned products?
 
A7: The refund will be notified after we get your returned parcel. Due to a-week-long billing cycle, you will get your refund in a week after our notification.
 
 
Q8: Do you ship your merchandise worldwide? 
 
A8: YES. We can send our product worldwide where EMS and DHL. And normally the delivery time will last 6-8 days if shipped by DHL, and if sent by EMS, it will take 6-10 days.
 
 
Q9: What payment do you accept?
 
A9: We accept Credit Card, Western Union and Money Gram for our payment.
 
Q10: Can I pay through PayPal for my order?
 
Q10:  PayPal is NOT a convenient method of payment at this site. This is because we will need 20 days before sending out your order when you pay this way. The best way to pay is through credit card. We accept both VISA and MasterCard online. If you insist on paying through PayPal, you must first communicate to us through email.
 
Q11:  Are there any hidden charges for duties and custom taxes after ordering?
 
A11:  For the most part, there are no taxes or custom duties needed after ordering and delivery. This is because most packages are shipped as gift items with no custom value. However, there are very few exceptional cases where duties may apply. For clients affected by such taxes, we have a partial compensation plan; even if we are not liable to the taxes and duties. Each case is tackled uniquely with its individual merits. 
 
 
 
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